CASINONIA homepage

To start with CASINONIA, visit the official website and click any 'Download' icons on the right side. Follow the prompts to sign up and access all games and features.

Visit the 'Tutorial', and click 'Game System' and 'Guide' sections on the official website for a smoother gaming experience.

Please check your local network connection. If the issue persists, contact Support for further assistance.

You can report using the following two methods:

1. Report via the in-game system: go to the CASINONIA game lobby, click the 'Chat' icon 💬, and click SUPPORT to contact the staff.
2. Report via email at [email protected]. Please include a clear subject line and describe your issue thoroughly in detail."

Go to the CASINONIA game lobby, click the 'Chat' icon💬, and click SUPPORT to contact staff for assistance.

1. Ensure that you've selected the correct login method.
2. Make sure the capitalization of your cellphone number or account password is correct.

You can modify your nickname in the game. However, other member information cannot be edited on the official website. To update any information, please email Support at [email protected].

CASINONIA staff will never ask for your password or personal information in the game. If someone posing as a Support staff obtains your password, email, ID number, or other personal information, it could be used for fraudulent activities. Please contact Support immediately for assistance.

Please visit the 'VIP Center' on the official website → 'Application' → 'Restoration / Suspension Appeal' to fill out the form. You can check the review progress in the 'Application Records' section.
Note: Appeals for suspension must be filed within 30 days from the date of suspension.

CASINONIA provides services to all members based on the personal information registered under the account. Therefore, transferring your personal account to others is prohibited. If you privately transfer your account to others and any account-related issues or disputes arise, it is solely your responsibility, and CASINONIA will not be held liable.

You can purchase Coins in two ways:

1. Click the 'BUY' button in the game to make a purchase.
2. Visit the official website, log in to 'VIP Center', then click 'BUY' page to make a purchase.

FunOne Games is a pan-entertainment platform offering a variety of services, including gaming, payment solutions, event showcases, and ticketing systems. In collaboration with CASINONIA and various partners, FunOne Games continuously enhances its service quality and content, striving to create a trustworthy and engaging gaming environment.

Please confirm that your browser enables the pop-up window, If the issue persists, contact Support for further assistance.

The Vault is a secure system for Club members to manage and share assets. The Club Leader manages the assets following internal rules. Join a Club now and help establish a thriving gaming community!

Make the required number of bets to upgrade your level by 1 (no time limit).
* Note: Some games may not be eligible for level upgrades.

Upgrading your VIP Level offers many benefits, such as lower donation fees, more Bronze Coins boost, longer machine reservation time, unlocking special games, priority access to new games, and higher max bets. You can gain these benefits by upgrading your VIP Level or unlocking Achievements through missions. Upgrade now to enjoy even more gaming perks!

CASINONIA strictly forbids the use of unofficial game programs. The system constantly checks for cheats, and anyone caught using them will have their accounts permanently banned. Legal action may also be taken. Please do not trust such messages.

If players send messages with links, they may look like those from the official CASINONIA website or other trusted sites (known as 'phishing URLs'). Do not click on these links as they may contain malware designed to steal your account, password, or personal information. Do not click out of curiosity.

CASINONIA staff will never ask for your account password through private chat in the game. Use the 'SUPPORT' feature in-game for official customer service. Keep your personal information, including your ID number, game account, and password, safe. Do not share it with anyone to protect your account. For questions about game activities, refer to the official website or contact Support.

CASINONIA staff will never ask for your account password through private chat in the game. Use the 'SUPPORT' feature in-game for official customer service. Keep your personal information, including your ID number, game account, and password, safe. Do not share it with anyone to protect your account. For questions about game activities, refer to the official website or contact Support.

Scammers may claim to offer Coins, but first, they will ask for your information, including your phone number and SMS verification code. This can lead to the exposure of your financial information and potential fraud. Always be cautious—do not trust offers for free Coins online, and never share your personal information.

Members must protect their CASINONIA account and password and should not share, lend, or transfer them to others. If you share your account information and it is misused, you could face legal issues. Please protect yourself and be cautious.

CASINONIA staff will never ask for your account password through private chat messages in the game. Use the 'SUPPORT' feature in-game for official customer service. Keep your personal information, including your ID number, game account, and password, safe. Do not share it with anyone to protect your account. For questions about game activities, refer to the official website or contact Support.

If you suspect fraud, report it to law enforcement in your region. For cases of account theft or fraud, you will need to provide proof of ownership when making your report.

You can contact us to request for your account certificate and game history. Once we receive all required documents, we will send you the 'Gaming History' by mail. While we are unable to file a complaint on your behalf according to the law, we can provide the necessary documents for your report to the police.